6 point pledge to our customers

Our Customer Guarantee

OUR 6 POINT PLEDGE

1. Quality

Delivering successful marketing activity is vital to our reputation and brand. We make it a point to ensure our knowledge across the team, and the tools we use, are up-to-date with the latest industry information, data and features.

2. Communication

Delivering successful campaigns thrives on two-way communication; so timely delivery of client information helps us to serve you best. This also means working with one key stakeholder central to the business, to deter duplication of communication, work and effort, saving you costs and time. 

3. Bespoke Service

Business doesn’t only happen between 9-5. Kathryn McMann Consultancy can provide services outside of the regular business hours to troubleshoot time-sensitive issues and urgent queries. This does have to be agreed in advance.

4. Confidentiality

Our lips are sealed! We will never disclose confidential client information to third parties without the permission of the client. We will be happy to sign a non-disclosure agreement if you would like. We will also hold store work for 3 months after completion, in case you mislay it. This is only if payments are complete and up-to-date.

5. Experience

Kathryn has over 20 years’ experience working across marketing, digital and communications. We have also won the Innovation Award for London and the South East 2024 for our agile team and training approach. With constant technological advances marketing is always evolving. Because of this it is crucial that our expertise and knowledge are up to date with the latest technology, insights and application relevance, and we pass this information onto our clients.

6. Saving Clients Money

We always aim to save our clients money not by cutting corners—which always returns as a crisis cost or the sunk cost fallacy—but by using the right tools for the job, and clear communication and planning throughout the chain of delivery. 

Contact Kathryn to discuss how she can help your business. ​

Check out our range of digital marketing agency services and training courses for more details. 
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